Have a question we didn't answer here? Call us at (229) 471-9233 (Monday to Friday, 9 AM to 5 PM Eastern) or email support@titantoilets.com.
Ordering and Payment
How do I place an order?
Add the product to your cart and check out on our website. You'll receive an order confirmation email right away. If you'd rather order by phone or have questions first, call us at (229) 471-9233.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal and Shop Pay. Our checkout is encrypted to keep your information secure.
Can I pay over time?
Yes. Shop Pay Installments lets you split your purchase into payments, subject to approval. You'll see the option at checkout.
Do you charge sales tax?
Sales tax is calculated at checkout where required by law, based on your shipping address.
Do you match prices?
Yes. If you find a lower advertised price from an authorized online retailer, let us know. See our Price Match Policy for details.
Shipping and Delivery
How much does shipping cost?
Shipping is free on every order within the contiguous United States (the lower 48 states). We don't currently ship to Alaska, Hawaii or outside the United States.
How long will delivery take?
Most orders ship within 1 to 5 business days, directly from the manufacturer, and arrive 5 to 8 business days after shipping. Total estimated delivery is 6 to 13 business days. Times can vary by brand, and all delivery times are estimates.
Will I get tracking information?
Yes. We email your tracking information within 24 hours of your order shipping. If you haven't received it within 6 business days of ordering, email us at support@titantoilets.com.
How are toilets delivered?
Toilets are large and heavy, so many ship by freight carrier and are delivered curbside, usually to the first covered location such as a garage or carport. Freight carriers often call ahead to schedule delivery, so please make sure your phone number is correct at checkout.
What should I do when my order arrives?
Inspect your delivery before signing for it. If the shipment is clearly damaged, you may refuse the delivery or note the damage on the delivery receipt before signing. Then open the box and check the product. If anything is damaged or missing, report it to us with photos and, if possible, a video within 48 hours of delivery so we can arrange a fast replacement.
Returns and Cancellations
Can I cancel my order?
Yes. You can cancel any time before your order ships, free of charge. Contact us as soon as possible. Custom and made-to-order products can't be canceled once production begins.
What is your return policy?
You have 30 days from the date you received your item to start a return. Returns are subject to a restocking fee of up to 25%, plus return shipping costs. Some brands have their own return rules, which are shown on the product page and take priority over our general policy. For full details, see our Return and Refund Policy.
Are any products non-returnable?
Yes. Some integrated smart toilets, such as the Brondell Coit, can't be returned for incorrect measurements, space limitations, incompatibility or a change of mind. Custom and made-to-order products are also final sale. Please check the "Before You Order" section on each product page.
How long do refunds take?
Refunds are processed within 14 days after we receive and inspect the returned item. Once processed, please allow 5 to 10 business days for the refund to appear on your statement, depending on your card issuer.
Choosing the Right Product
What is a rough-in, and how do I measure it?
The rough-in is the distance from the finished wall behind your toilet to the center of the drain. Measure from the wall itself (not the baseboard) to the center of the bolt caps on either side of your current toilet's base. Most homes measure about 12 inches; some older homes are 10 or 14 inches. Each product page lists the rough-in that product requires.
Do smart toilets and bidet seats need an electrical outlet?
Yes. Smart toilets and electric bidet seats need a grounded GFCI outlet near the toilet to power features like the heated seat, warm water and dryer. Each product page lists the electrical requirements, including how close the outlet should be. If you don't have an outlet nearby, a licensed electrician can add one, ideally before your toilet arrives.
Do I need a certain water pressure?
Many smart toilets, especially tankless models, need a minimum water pressure to flush properly. The requirements are listed on each product page. If you're unsure of your home's water pressure, a plumber can check it quickly.
Should I choose a smart toilet or a bidet seat?
A bidet seat replaces the seat on your existing toilet and adds features like warm-water cleaning, a heated seat and often a dryer. It's the simpler, lower-cost upgrade. A smart toilet builds everything into one unit, often adding an automatic lid and hands-free flushing, and replaces your whole toilet. If you're not sure which is right for your bathroom, give us a call.
What is a wall-hung toilet?
A wall-hung toilet mounts to the wall instead of sitting on the floor. It saves space, has a modern look and makes cleaning the floor easy. Wall-hung toilets need a support frame or in-wall carrier, plus a few standard installation parts. Each wall-hung product page lists what's included and which parts the installer supplies.
Will a bidet seat fit my toilet?
Most bidet seats come in elongated and round versions. Check whether your toilet bowl is elongated (oval) or round, and make sure there's an outlet nearby. The product page lists compatibility details for each seat.
Installation, Warranty and Support
Do you offer installation?
We don't provide installation, but every product includes the manufacturer's instructions, and many product pages have a downloadable installation guide. We recommend a licensed plumber for toilet installation and a licensed electrician for any new outlet.
What warranty do the products have?
Every product is covered by its manufacturer's warranty. Coverage varies by brand and product, and some brands require you to register your product within a set time after delivery. Check the product page and the included documentation, and keep your order confirmation as proof of purchase.
Who do I contact if something goes wrong?
Contact us first. We'll help you sort out shipping, returns and warranty questions, and work with the manufacturer on your behalf when needed. Call (229) 471-9233, Monday to Friday, 9 AM to 5 PM Eastern, or email support@titantoilets.com any time.
Who is Titan Toilets?
Titan Toilets is a veteran-owned online store specializing in smart toilets and bidet seats, and a trade name of Turkey Trot LLC, 5134 Viewmont West Dr, Charlottesville, VA 22902. Learn more about us.